Support
Our Commitment
Twimp is dedicated to providing helpful and timely support to our users. We understand that you rely on our app for safe and reliable walking directions, and we strive to address any issues you encounter quickly and effectively.
Support Channels
- Email: Our primary support channel is email. You can reach us at support@twimp.app We aim to respond to all emails within 24-48 hours during business days.
- In-App Feedback: We encourage you our in app feedback and chat feature to report bugs or suggest improvements while you are playing. This feedback is monitored.
- Future Channels: As Twimp grows, we may offer additional support channels such as phone support.
Types of Support
- Troubleshooting: We will assist you with issues related to the app's functionality, such as unexpected crashes, incorrect directions, or feature malfunctions.
- Guidance on App Use: We'll provide help with understanding how to use different features within the app.
- Bug Reporting: If you find issues that may be a bug, please report them with as much detail as possible to help us fix them quickly.
- Feature Requests: We value your ideas. Share your suggestions for new features or improvements.
Support Availability
- Hours: We currently provide support during standard business hours (e.g., 9 AM to 5 PM [your time zone]). We aim to expand our hours as our resources allow.
- Holidays: Support may be limited or unavailable during major holidays.
What We Cannot Assist With
- Third-Party Services: We cannot troubleshoot issues related to your device's operating system, other apps, or internet connectivity outside of how they directly affect the Twimp app.
- Unsafe Situations: We prioritize safety. Do not rely solely on the app for navigation. If you find yourself in an unsafe situation, stop using the app and seek immediate assistance from local authorities.
Respectful Communication
We are committed to providing respectful support to all of our users. Please communicate with our support team in a polite and constructive manner, even when frustrated. Abusive or disrespectful language will not be tolerated.